Brooklyn Moving

This review is for a move in summer 2023. I read both the good and bad reviews on different companies but decided on Brooklyn because they were local to my city. Ezzy happened to be backing up customer support the day I called. I requested for him every time I called back after that and he worked with me throughout the entire process. I have to say Ezzy takes pride in his work and he did a great job. Cannot say the same for every crew member he worked with. The pleasant surprise I got was Brooklyn using a smaller truck to deliver my things, instead of shipping in an 18-wheeler, and Ezzy delivered my stuff. Again, he demonstrated professionalism, even slayed a Karen-dragon in the process (private joke), but again, the same cannot be said for the worker whom he was assigned, who made a nick in the wall of my brand new house. The final price exceeded 30% of the original quote but I did move quite a lot of things. In addition to the nick in my wall, some items were damaged but considering the amount of things I moved, that was not too many. I filed a claim, which took a long time to process. When it was resolved, Brooklyn sent me a check right at the 45-day payment deadline.

One thing that was annoying -- there was no respect for the customer's time. When I requested for the original quote, Ezzy did not show up on the appointed day but there was no update. I did not mind if they had to change the appointment, but I had to call Customer Support several times that day, before I was finally told that he would be there the next day. On the day they were to pick up my things, they told me they would be there in the morning but they did not show up until the evening, with no status update in between. On delivery day, they were also late but I refused to accept delivery at night, so they had to do it the next day.

On the flip side, I changed my move date a couple of times and Brooklyn was very accommodating. They also had to reschedule on the pick-up day, and I flexed with them on that.

Move size: 4+ Bedroom Home Service cost: $6857

Do NOT use this company. Brooklyn Moving Co ended up charging us double after I was lied to and told that the top 3 ft of truck could not be utilized due to DOT regulations. Then charged additional 1400 for a Harley to be moved and guaranteed it would be safe and not damaged as they charged additional 500 for a bulky item fee. When load arrived bike buried under boxes causing almost 6000 in damages. Toolboxes that were shrink-wrapped and drawers taped closed had been cut open and tools stolen. Furniture was damaged and Brooklyn Moving will NOT respond to arbitration or their own insurance carrier. They will lie, cheat and steal to get your business!

Move size: 3 Bedroom Home Service cost: $5400

As if moving isn’t stressful enough. This company is dishonest and disorganized. The worst customer service ever. I was charged 3-times my quote and had to pay because I was stuck. They were to pack some items, like the kitchen. Lampshades were thrown in boxes with other items so all were damaged when I unpacked. My memory foam mattress was folded in half. When I pointed the out they “fixed” it. Basically removed all the protective wrapping and never rewrapped it.

In the initial conversations, I was directed to their stellar DOT rating..not that it mattered. I was moving states. They take your stuff to the warehouse in your state..then contract with a 3rd party to. I’ve and unpack in the other state. The date I expected my stuff was actually the “first available”.

It two weeks to get my things. When I did the crew commented that they had never seen boxes so damaged. Many of the contents were damaged and unusable. In addition, I was missing items. I have never heard from the company again.

They nickel and dime you everywhere. Not only was the estimate to move my items 3x the quote, I was also hit on the delivery side. You only get a certain number of feet from truck to door and one flight (which is 8 steps). After that the dollars start adding up again, especially if they need to rent a smaller truck because an 18 wheeler won’t fit. All of that is due before they will even open the truck.

DO NOT USE THIS COMPANY. If you are goin with a broker of sorts, make sure they don’t farm you out to this company.

Move size: 2 Bedroom Home Service cost: $11000

Terrible! Terrible! Terrible! Stay away from this company!! It worths negative points, not even zero on the review. We are having a move through broker, Move Smart for 8 items and we had a quote for the minimum charge, 800+ cubic feet which we only used 410 cubic feet. We sent the photos to the broker which subcontracted Brooklyn Moving to conduct the move.

We were never been told there was extra charge for bulky item as we expected the price should be inclusive (it is expensive for 8 items). Upon picked up of our furnitures, the driver was late. We were told that they should arrive between 10am-2pm. They didn't shown up till 6pm. Over 4 hours late. Driver talked to me and didn't let us know there was an additional charge of $125 as bulky item. The invoice was not billed with extra charge on spot. It was scratched and rewrote with bulky item charge of $125. Now, Brooklyn Moving requested for additional $125 after our furnitures were being picked up. Talked to Neveen from Brooklyn Moving the next working day who claimed that she is CS Manager. It was the first time we heard of the additional charge of $125 as bulky items and she informed me on the phone about all policies. She told me that it was listed on the contract. Why was the charged informed and imposed to customer AFTER the pickup? I have been told that bulky items are basic charges. I never signed anything with them. I complained it to both Move Smart and Brooklyn Moving. They are throwing the ball back and forth. Neveen even cut my line on the 2nd day when she called me. They are cheaters!!

No wonder the reviews were so bad. We never picked this vendor at the first place. Now, they are requesting us to pay for the additional bulky item fee or send the item back to our original address. What a terrible, unethical business entity!!

We, as victims, did not pick this vendor, I have always looked up on the reviews before selecting business partners!! However, in this case, we did not choose them as movers..:((.

Move size: Partial Move Service cost: $1370